Question 1

What are XSEED smart shin guards and how are they different from other devices?

Accepted Answer

XSEED shin guards are the most advanced wearable in football, built to deliver 360-degree performance tracking. Unlike traditional GPS vests or boot-mounted sensors, which only measure physical parameters, XSEED shin guards collect athletic, tactical and technical data at the same time. Another major advantage is that the device is officially certified for use during matches, guaranteeing real data collected in competitive conditions.

Question 2

Which physical parameters and, above all, which technical data do they measure exactly?

Accepted Answer

The system tracks more than 18 metrics to give a complete picture of a player's performance. On the athletic side, it monitors distance covered, top speed, number and direction of sprints, accelerations, decelerations and metabolic power. On the technical side — the real standout of the product — the shin guards accurately record the percentage of touches with the right and left foot, number of passes, long balls, crosses and shots on goal. On top of these base parameters, the system computes advanced metrics such as xGoals (Expected Goals), xThreat and the player's overall technical load.

Question 3

How does video integration for match analysis work?

Accepted Answer

XSEED transforms match analysis by allowing immediate synchronisation between the data collected by the shin guards and video footage. You simply upload the device data and the match video — recorded with any type of camera — to the platform. Within minutes the system tags events automatically, creating clips and highlights with no need to collect or cut data by hand. The process also integrates seamlessly with advanced analysis software such as VideoMatch, saving analysts up to 5 hours of work per match.

Question 4

How does the system help prevent injuries and manage fatigue?

Accepted Answer

The platform provides automatic insights to monitor physical effort in training and matches through the XSEED Load Index, a composite score that combines several load metrics into a single, easy-to-read value. The software automatically calculates the Acute:Chronic Workload Ratio, essential for assessing short- and long-term fatigue and preventing injuries. It also gives staff a simulation tool to estimate the team's expected workload based on weekday averages.

Question 5

Are XSEED shin guards suitable for youth academies?

Accepted Answer

Absolutely. The system is a strategic asset for academy development. It lets you build a proprietary database to track the growth of young talent over the years, supporting long-term planning. It generates rankings and comparisons across multiple teams within the same academy, giving sporting directors and staff immediate access to key metrics for objective, unbiased and much faster decisions.

Question 6

Which professional roles is it designed for, and who already uses this technology?

Accepted Answer

The product is designed to support the work of Sporting Directors, Academy Directors, coaching staff, Performance Analysts and Video/Match Analysts. The reliability of Soccerment technology and XSEED shin guards is proven by collaborations with the elite of international football, with clients such as AC Milan, Roma, Parma, Bologna and Torino, alongside partnerships with institutions including the FIGC and Sky Sport.

Question 7

How long does the battery last?

Accepted Answer

A full charge covers around 3 matches. We recommend charging your devices after every session.

Question 8

Which sleeve size should I choose?

Accepted Answer

Sleeves keep XSEED firmly in position throughout the session. • S — athletes under 140 cm • M — athletes between 140 and 160 cm • L — athletes over 160 cm These are guidelines only: calf circumference and personal fit preference also matter.

Question 9

How important is the positioning of XSEED during a session?

Accepted Answer

It is decisive for data quality. XSEED must stay flush against the leg and stable for the whole session. As many professional players do, you can use pre-wrap, tape or XSEED sleeves. A device that moves produces inaccurate data.

Question 10

What surfaces does XSEED work on?

Accepted Answer

Any surface and any setting: natural grass, artificial turf, indoor, small-sided pitches, half pitch. It also works in adverse weather, including rain.

Question 11

Is XSEED durable? Can I wash it?

Accepted Answer

XSEED is more durable than a conventional shin guard, because it has to protect both the athlete and the electronics inside. To clean it, use only a slightly damp cloth. Do not submerge it in water, do not take it into the shower, do not put it in the washing machine, and do not expose it to direct jets of water.

Question 12

Does XSEED track heart rate?

Accepted Answer

No.

Question 13

How do XSEED shinguards charge?

Accepted Answer

Connect both devices to power using the provided cable. At the start of charging you will see three white flashes.

Question 14

A shinguard does not charge / no light turns on.

Accepted Answer

Try a different cable and power adapter and verify that the charging contacts are clean. If the device remains off and is not detected by the app, contact support: a hardware diagnosis might be needed.

Question 15

After 24-48h of charging the LED remains solid red and the devices work only when plugged into power.

Accepted Answer

Symptoms like working only under charge, solid red LED after the initial sequence, and inability to use when unplugged typically indicate a battery fault. In these cases, we evaluate repair/replacement: we will ask you for a photo of the white label on the bottom of the box or a screenshot of the NFC tag reading (with an app like NFC Reader) to identify the devices, and eventually, we will schedule an assistance call.

Question 16

What sizes exist and how do I choose mine?

Accepted Answer

XSEED is one size and is optimized for all players taller than 110cm. The sizes you see available on our shop refer to the Sleeves, the socks that will allow you to make the most of your devices’ potential.

Question 17

Where do I find the serial number of the shinguards?

Accepted Answer

On the original label of the packaging and through the reading of the device’s NFC tag.

Question 18

One shin guard won’t charge or isn’t detected. Do I need to replace the pair?

Accepted Answer

No, the two shin guards are handled separately. Tell us which one is affected (right or left) and its serial number.

Question 19

How do I request a repair or a warranty replacement?

Accepted Answer

Write to customerservice@soccerment.com including: order number, serial number, a description of the problem, and if possible a photo or video of the behaviour you are seeing (LEDs, app screen, and so on). The team will assess whether to proceed with remote support, repair or replacement.

Question 20

How do I associate the shinguards with the app?

Accepted Answer

Connect both devices to power, wait for the three white flashes, then start the association procedure from the app. Perform the operation with the devices fully charged and with Bluetooth and location active on the smartphone.

Question 21

I have Bluetooth and location active but the app does not find the shinguards (or finds only one).

Accepted Answer

Verify you have the latest version of the app, devices charging, and the three white flashes visible; try the association again. If a device still does not appear, in some cases, a server-side unlock by support is necessary: contact us indicating that the association is unsuccessful and, if possible, attach a video of the flashing and the NFC tag reading of both devices.

Question 22

The shinguards were associated and now they do not connect anymore.

Accepted Answer

Ensure they are charged and updated to the latest version of the app; restart Bluetooth and app. If the problem persists, contact support for a check on the status of the devices.

Question 23

Do I need to take my phone onto the pitch?

Accepted Answer

No. Once the session has started you can leave your phone in the changing room or at the side of the pitch.

Question 24

Do I need an internet connection?

Accepted Answer

Before and after the session, yes — to sync your data and access certain features. During the session, no.

Question 25

How do I update the firmware of the devices?

Accepted Answer

Firmware update happens from the app with the devices connected.

Question 26

The session download procedure freezes (often after downloading only one device).

Accepted Answer

Make sure your phone has a stable internet connection and that the app is in the foreground. Keep the shin guards switched on and close to the phone for the whole download. Check that the shin guards have enough battery left. Do not close the app during the transfer. If the download remains stuck, do not uninstall the app: contact Customer Service with the date and time of the session so we can check it server-side.

Question 27

I cannot access the app / some functions do not work.

Accepted Answer

Verify connection and app version; close and reopen the app. If it persists, report to support the phone model, the operating system, and (if possible) a screenshot of the error.

Question 28

What is a closed profile?

Accepted Answer

It is the privacy setting that makes your account private: your data does not appear in the leaderboards, and other users cannot see your profile or your performance. You can switch it on and off freely in the app’s privacy settings, as often as you like. For a better experience, we recommend keeping your profile public.

Question 29

Can I still see the leaderboards with a closed profile?

Accepted Answer

Yes. You can view the leaderboards and compare yourself anonymously; it is your own data that stays hidden from others.

Question 30

Is my personal information kept private?

Accepted Answer

Yes, regardless of your profile status. The setting affects the visibility of performance data, not personal data.

Question 31

How do I join the XSEED leaderboards?

Accepted Answer

Your profile needs to be set to "open"/"public".

Question 32

Are there minimum requirements to be ranked?

Accepted Answer

Yes: at least 270 minutes of accumulated playing time. Sessions longer than 10 minutes played on correctly configured pitches are counted.

Question 33

How often are the leaderboards updated?

Accepted Answer

Generally once a week.

Question 34

What categories and metrics are available?

Accepted Answer

Four categories: overall statistics, 11-a-side, 7-a-side and 5-a-side. Metrics include XPR (overall, by age, by position), xGP90, ShotsP90, CrossesP90, PassesP90, Dangerous touches, Running distance P90, Number of sprints P90 and High-speed running distance.

Question 35

My session data looks wrong (distance, sprints, heatmap).

Accepted Answer

The most common causes are setup-related, not device-related: • the shin guard was not flush against the leg, or moved during the session (use sleeves or tape); • the pitch was not configured correctly in the app; • the GPS did not get a fix because the device was switched on moments before kick-off. If your setup was correct, report the date and time of the session to Customer Service.

Question 36

What does the Premium subscription include?

Accepted Answer

Free SubscriptionCore Metrics: Gives you access to athletic data like total distance, speed, sprint count, and heatmaps.Technical Output: Tracks your Player Card and your XPR (XSEED Performance Rating).Session Limits: Allows you to track and save a limited number of match and training sessions.Premium SubscriptionAdvanced Analytics: Unlocks deeper technical tracking such as touch maps, number of shots, shot power, and passing direction.Virtual Coach: Provides AI-generated, personalized tips and recommendations based on your individual performance metrics.Player Rankings: Allows you to compare your data and benchmark your statistics against other users.Unlimited Storage: Gives you limitless analysis and access to all of your tracked sessions throughout the season.

Question 37

How do I activate Premium with the 6-digit code?

Accepted Answer

Enter the 6-digit code received via email at purchase in the appropriate section of the app. If you don’t find the code, also check in the ‘Spam’ folder. If you don’t find the code, contact our support at the email: customerservice@soccerment.com

Question 38

How do I renew, cancel, or ask for a refund of the subscription?

Accepted Answer

The premium subscription renews automatically. To cancel the subscription, it is necessary to contact our customer service at the email: customerservice@soccerment.com before renewal. Refunds are not made for premium subscriptions.

Question 39

How much does Premium cost?

Accepted Answer

Premium costs €99 per year.

Question 40

Where do I buy Premium?

Accepted Answer

On the Soccerment website or directly in the app.

Question 41

Is there a free trial?

Accepted Answer

No.

Question 42

I paid for Premium but the features haven’t activated. What should I do?

Accepted Answer

Sign out and back in to force the subscription status to refresh. Check that you are signed in with the same account you used to purchase — this is the most common cause. Check that you received your payment receipt. If Premium is still not active after these steps, contact Customer Service and attach your receipt or order number.

Question 43

My renewal payment was declined. What happens now?

Accepted Answer

You will receive an email notification. Update your payment method to keep the subscription active; without payment, the account reverts to the free plan.

Question 44

Is support available to free users too?

Accepted Answer

Yes. Write to customerservice@soccerment.com or use the live chat on our website.

Question 45

I forgot the password / I cannot access.

Accepted Answer

Use the password recovery from the login screen. If you don’t receive the email or access continues not to work, contact support for a reset.

Question 46

I receive "account non-existent" or I cannot create the account.

Accepted Answer

If you have already entered your email during registration, verify that you have received a confirmation email, also check in the ‘spam’ box. If you don’t find the confirmation email, wait a few minutes and then try again to enter your email in the registration form. If the problem persists, contact our customer service.

Question 47

Where do I find the XSEED app?

Accepted Answer

The app is free for iOS and Android: search for "XSEED" in your store. You can connect your devices as soon as you receive them.

Question 48

Can I connect several XSEED devices to the same user, or start more than one device at once?

Accepted Answer

Not at the moment: each user connects to a single XSEED and can run one session at a time. Multiple start is in development.

Question 49

How long does delivery take? Do you ship to my country?

Accepted Answer

Delivery times and destinations served depend on where you are: check the shipping information on the shop or contact Customer Service.

Question 50

How do I check my order status?

Accepted Answer

Use the order number you received by email. For updates, contact Customer Service quoting that number, or check at https://www.bizcourier.eu/.

Question 51

How do I request a return?

Accepted Answer

Refer to the Refund Policy published on the shop and open a request with Customer Service.

Question 52

I’m a distributor or reseller interested in XSEED.

Accepted Answer

Contact Customer Service specifying your target market.

Question 53

What is SICS Atlas?

Accepted Answer

The platform for accessing match video and data: browsing matches, statistics, event export, player database and reports.

Question 54

Do I need to install anything to use SICS Atlas?

Accepted Answer

No, it runs in your browser. You need a stable internet connection and your account credentials.

Question 55

How do I access the player database?

Accepted Answer

Log in at https://atlas.sics.plus/ with the credentials provided when your licence was activated.

Question 56

How many players are in the database?

Accepted Answer

Over 500,000 player profiles from 200+ leagues worldwide, updated weekly.

Question 57

Can I create custom playlists?

Accepted Answer

Yes, you can create custom lists on your own or using a dedicated AI, share them with your staff and receive performance alerts.

Question 58

How do I add users to my account?

Accepted Answer

Contact your account manager or write to Atlas support: user management depends on the type of active licence.

Question 59

Why does a match have no video?

Accepted Answer

Some matches are available as data but without associated video, for reasons related to the source or to rights.

Question 60

How are postponed, suspended, cancelled or awarded matches handled?

Accepted Answer

Each of these states has dedicated handling in the interface. If you see a state that doesn’t match the actual result, report it and specify the match.

Question 61

I’ve hit a download or playlist limit. Can it be increased?

Accepted Answer

Limits are set by the account’s licence. To request a change, contact support specifying the competition and the volumes you need.

Question 62

How do I activate my Dynamic license?

Accepted Answer

After purchase/activation, the account is enabled by the SICS team. If you have received the credentials but the software appears not active, please contact us at customerservice@soccerment.com or contact your reference sales representative. Generally, activation is managed directly by us upon request.

Question 63

I have a new Mac with Apple Silicon chip (M Version): is Dynamic 3.0 compatible?

Accepted Answer

Yes. A native version for Apple Silicon (ARM) is available. Be sure to download the latest version from your Apple OS account.

Question 64

I am having issues exporting videos/clips. What should I do?

Accepted Answer

Check that you have the latest version installed and sufficient disk space. If the export stalls or returns errors, send a request to support indicating the app version, operating system, and an example of the affected clip.

Frequently AskedQuestions.

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